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FAQ

How can we help you?

About Us

Yes, Pauline Wong Jewellery is a secure site. We prioritize the safety and privacy of our customers’ information. Here’s how we keep your shopping experience secure:

  1. Data Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during transactions.
  2. Secure Payment Processing: All payments are processed through trusted, compliant payment gateways that follow industry standards for security.
  3. Privacy Protection: We adhere to strict privacy policies to ensure your data is only used to process your order and improve your shopping experience.

If you have any questions about security or privacy, please don’t hesitate to contact us. Your peace of mind is important to us!

To return your order, follow these steps:

  1. Check Eligibility: Ensure your item meets the return criteria (e.g., unused, in original packaging, and within the return period).
  2. Contact Customer Support: Reach out to our support team via [email/phone/live chat]. Provide your order number and reason for the return.
  3. Prepare for Return: Once approved, securely package the item. Include all accessories, manuals, and the original invoice if possible.
  4. Shipping: Follow the return shipping instructions provided by our team. We may provide a prepaid shipping label, or you may need to arrange shipping at your expense.
  5. Refund Process: Once we receive and inspect the returned item, we will process your refund. Please allow [time frame, e.g., 7–10 business days] for the refund to appear on your payment method.

If you have any questions, feel free to reach out to us!

Shipping & Returns

To ship your order, follow these simple steps:

  1. Select Your Shipping Option: At checkout, choose your preferred shipping method from the available options (e.g., standard, express).
  2. Confirm Shipping Details: Ensure your address, contact information, and any special delivery instructions are accurate.
  3. Review Shipping Costs and Time: The shipping fee and estimated delivery date will be displayed at checkout.
  4. Place Your Order: Complete your purchase. Once confirmed, you’ll receive an email with your order details and a tracking link.
  5. Track Your Shipment: Use the tracking link to monitor your order’s journey and get updates on the estimated delivery date.

If you need assistance at any point, feel free to contact our customer support team.

Order Confirmation Email: After placing your order, check your email for a confirmation message. This includes a tracking link, which will update as your order progresses.

Your Account & Orders

The time it takes to receive your order depends on the shipping method you choose and your location. Here’s a general breakdown:

  1. Standard Shipping: Typically takes [insert timeframe, e.g., 5–7 business days] after order processing.
  2. Express Shipping: Faster options are available and usually arrive within [e.g., 2–3 business days].
  3. Processing Time: Orders usually take [e.g., 1–2 business days] to process before shipping, though this can vary based on demand and stock availability.

Once your order ships, you’ll receive an email with tracking information so you can monitor its progress. For any specific time frames, please check our shipping options at checkout or contact customer support.

Payments

You can pay for your order using any of the following methods:

  1. Credit or Debit Card: We accept major cards like Visa, MasterCard, and American Express.
  2. Digital Wallets: Options like PayPal, Apple Pay, and Google Pay are available for a quick and secure checkout.
 

Yes, we offer international shipping and accept international credit cards! Here’s what you need to know:

  1. International Shipping: We ship to select countries outside [base country]. At checkout, you’ll see available shipping options, rates, and estimated delivery times based on your location.
  2. Customs and Duties: International orders may be subject to import taxes, customs duties, and fees. These charges are the recipient’s responsibility and vary by country.
  3. International Credit Cards: We accept most major international credit cards, but please ensure your bank approves international transactions.

If you have any questions about shipping or payment, feel free to contact our customer support team for assistance.

es, we accept back orders for certain items that are temporarily out of stock. Here’s how it works:

  1. Placing a Back Order: If an item is eligible, you’ll see the option to back order it on the product page. Add it to your cart and proceed with checkout as usual.
  2. Estimated Delivery: We’ll provide an estimated delivery date based on when we expect to restock the item. You’ll be notified of any changes to this date.
  3. Payment: Your payment method may be charged at the time of purchase, depending on the back-order policy. We’ll keep you updated on the status of your order.

If you have questions or need assistance, feel free to reach out to customer support!

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